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| When your staff needs a place to call for help, our Technical Support provides the backup technical knowledge you require. These plans provide access to CMC-KUHNKE’s technical support staff, along with on-line tools allowing you to manage resources more efficiently, improve response time, and reduce training costs. Each plan provides one year of coverage. | | - Software Update Subscription provides unlimited access to our on-line library of software updates and device driver downloads to keep your software version up to date.
| Software Update Subscription
 | - Basic technical support covers up to four hours of telephone, email, or remote customer support (via high-speed Internet connection) during normal business hours (8:00AM to 4:30PM EST, Monday through Friday), and unlimited access to our on-line technical support center for device driver downloads, equipment manuals, and support request forms.
| Basic Technical Support
| - Our customer support is the best in the industry, and we're committed to keeping it that way. It is important that your S.E.A.M.scan System is up-to-date and running smoothly. Our Select Support Agreement is the easiest and most cost-effective way to ensure that.
| Select Technical Support
| - Preferred technical support delivers priority access to our technical support staff for an unlimited number of telephone, email, or remote customer support support incidents 24 hours a day, 7 days a week. Also included are: software update subscription; unlimited database repair/recovery; notification of known issues; priority handling of support issues; multiple system coverage (within the same facility); and unlimited access to our on-line technical support center.
| Preferred Technical Support
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