REMOTE CUSTOMER SUPPORT - Instant sharing of and interaction with remote customer desktops

Our customer support is the best in the industry, and we're committed to keeping it that way. That's why we offer Remote Customer Support (RCS) powered by WebEx.

Step 1	Send a Support Request Contact a representative to schedule a remote support session.
Step 2	Join a Support Session Begin a remote support session (support session number required)

Remote Customer Support totally revolutionizes the way our support representatives interact with customers. This unique service enables rapid diagnosis and resolution of support issues through instant sharing of and interaction with remote customer desktops—anywhere in the world.

"It's like having a service tech right there in the plant."

Using the latest Internet technology, our technical support department is able to connect directly to your inspection system. Once connected, your PC comes alive right before your eyes as a support representative performs database maintenance, makes backups, updates software, changes system settings, or provides virtually any support you need... Just sit back and watch the PC working as if it's on auto-pilot!

Using Remote Customer Support, powered by WebEx, there is no need to pre-install or configure any software; all that is needed is a standard Web browser. Once connected, CMC-KUHNKE can assist in resolving issues regardless of location. If you desire, a technician can gain full authorized control of your computer system or application, or we can simply observe while you perform functions to demonstrate your technical support issue.

Best of all, this incredible service is available when you need it - right now! Remote Customer Support can save you the cost and time of scheduling on-site support services. When we rely on a system, we can't wait hours or even days for an on-site service technician. With Remote Customer Support the waiting for a service technician is over... at least when our software is concerned.

With Remote Customer Support, powered by WebEx, there is absolutely no reason to suspect that using online services will compromise your company's security in any way. The WebEx on-line support tools will support existing security policies and ensure that no new threats can be introduced as a result of using these services. To learn more about the data security functionality inherent in the WebEx communication infrastructure, please visit http://www.webex.com/technology_security.html.