Select Technical Support
The Backup Technical Knowledge You Require
When your staff needs a place to call for help, our Technical Support provides the backup technical knowledge you require. These plans provide access to CMC-KUHNKE's technical support staff, along with on-line tools allowing you to manage resources more efficiently, improve response time, and reduce training costs. Each plan provides one year of coverage.
Features and Benefits:
4 hours Customer Support from 8:00am to 4:30pm (EST), Monday through Friday.
Telephone, E-mail, or a Real-time Remote WebEX session.
Calibration Piece Review and Validation with Third Party Certificate(s)
Ground shipping is included in this service. Customer is responsible for expedited shipping charge(s)
SEAMscan and SEAMview Software Updates
Customer is entitled to the latest software update corresponding to their existing version
Loaner Video Seam Imager available at no cost for use during repairs and calibrations.
Priority Handling of Support Issues
Priority Handling of Repairs
10% Discount on Hourly Labor Charges
10% Discount on Daily Rate for On-site Visits