Basic Technical Support

CPS-B-2004 Annual Support Agreement that Covers the Basics

Telephone Support
Email Support
Remote Customer Support
Unlimited Web-site Access

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Basic technical support covers up to four hours of telephone, email, or remote customer support (via high-speed Internet connection) during normal business hours (8:00AM to 4:30PM EST, Monday through Friday), and unlimited access to our on-line technical support center for device driver downloads, equipment manuals, and support request forms.